Return and Refund

Shipping Damage Policy

If your merchandise is damaged during shipping, please follow these steps:

1. Contact Us: Notify us within 72 hours at sales@thepocketblade.com. Include:

   • Your full name
   • Order number
   • Description of the damaged item(s)

2. Save Packing Materials: Keep all original packaging in the condition received. This is required for the claims process.

3. Claims Process:

   • We will contact you to begin the claim process with the shipping company.
   • Allow 10 business days for the shipping company to collect the damaged item(s).
   • If the item is not collected within 10 days, you may keep or discard it.
   • A replacement will be processed after the claim is confirmed, taking approximately 3-5 business days.

Defective Merchandise Policy

If you receive defective merchandise:

1. Contact Us: Notify us within 72 hours at sales@thepocketblade.com. Provide:

   • Your full name
   • Order number

2. Save Packing Materials: Keep all original packaging.

3. Claims Process:

   • Allow 1-3 business days for the defective item to be picked up.
   • After collection, we will confirm the claim and send a replacement within 3-5 business days.

Return Policy

Unrealistic Expectations or Dislike of Product

• Returns for reasons such as "Unrealistic Expectations" or "Do Not Like Product" will incur a 25% restocking fee.
• Return shipping costs are the responsibility of the customer, and we do not issue return labels or reimburse shipping costs.

Wrong Item Shipped

• Contact us within 72 hours at sales@thepocketblade.com with your full name and order number.
• Save all packing materials and do not return the item without approval.
• Obtain a Return Authorization Number (RA#) by emailing us. Packages returned without an RA# will be sent back at the customer's cost.

Back Orders

• High demand may cause some items to be back-ordered. Allow up to 30 days for shipment.
• Orders on back order cannot be canceled before the 30-day period.

Shipping Policy

• Most orders ship within 1-3 business days; all orders ship within 7 business days.
• If an order contains multiple items, the longest estimated ship time will determine the shipping date.
• Orders may ship from different fulfillment centers, and customers will receive multiple tracking numbers if this occurs.

Customer Service Highlights:

• Low Shipping Costs: Competitive rates based on accurate calculations.
• Order Updates: Receive email notifications for order status.
• Tracking Information: All orders include tracking details.
• Quality Control: Inspections ensure accurate and defect-free shipments.
• Expert Handling: Proper packaging to prevent damage during transit.

Purchase Disclaimer

• Age Requirement: Must be 18 years or older to purchase knives or swords.
• Responsibility: We are not liable for injuries. Customers must comply with local laws and keep items away from children.
• Warranty: Applies to the original purchaser for 30 days from purchase.
• Refunds: Only regular-priced items are eligible. Sale items cannot be refunded.

Exchange & Returns

Exchanges for Defective Items:

• Contact us at sales@thepocketblade.com to initiate an exchange.
• Ship the item to: Oshawa Flea Market, 555 Simcoe Street South, Oshawa.

Gift Returns:

• If marked as a gift, you will receive a gift credit once the return is processed.
• If not marked as a gift, refunds will be sent to the original purchaser.

Return Shipping

• Customers are responsible for return shipping costs, which are non-refundable.
• Use a trackable shipping service for higher-value returns as receipt of the item is not guaranteed.

Need Help?

For questions related to refunds, returns, or exchanges, please contact us at sales@thepocketblade.com.